Terms and Conditions




General Provisions

These conditions are valid exclusively between the company Coffee Company soc.coop.arl, with registered office in Via Abruzzo - 66050 San Salvo (CH), P.IVA 02401550690, hereinafter referred to as ''CHICCHINI AROMINI'' and any person who makes online purchased on the internet site www.chicchiniaromini.it hereinafter referred to as ''CLIENT''. These conditions can be subjet to change and the date of publication of the change on the site is equivalent to the date it becomes effective.

These conditions govern the purchases made on the site www.chicchiniaromini.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, ambended by Legislative Decree n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.


ARTICLE 1 - Object of the contract

With these general conditions of sale, "CHICCHINI AROMINI" sells and the CLIENT purchases remotely the tangible movable goods indicated and offered for sale on the site www.chicchiniaromini.it. The contract is concluded exclusively through the internet, through the access of the CLIENT to the address www.chicchiniaromini.it and the realization of a purchase order according to the procedure provided by the site itself.

The client commits to reading, before proceeding with the confirmation of their order, these general conditions of sale, in particular the pre-contractual information provided by CHICCHINI AROMINI and to accept them by placing a flag in the indicated box.

In the confirmation e-mail of the order, the CLIENT will also receive the link to download and store a copy of these general conditions of sale, as provided for by Art. 51 paragraph 1 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014.


ARTICLE 2 - Pre-contractual information for the consumer - Art. 49 of Legislative Decree n. 206/2005

Before the conclusion of the purchase contract, the CLIENT takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of choice by the CLIENT.

Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CLIENT is informed about:

- total price of the goods including taxes, with details of shipping costs and any other costs;

- terms of payment;

- the term within which CHICCHINI AROMINI undertakes to deliver the goods;

- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of the present conditions) as well as the standard withdrawal form referred to in Annex 1, Part B of Legislative Decree 21/2014;

- information that the CLIENT will have to bear the cost of returning the goods in case of withdrawal;

- existence of the legal guarantee of conformity for the purchased goods;

- after-sales assistance conditions and commercial guarantees provided by CHICCHINI AROMINI.

The CLIENT can, at any time and in any case before the conclusion of the contract, take note of the information related to CHICCHINI AROMINI, the geographical address, phone number, e-mail address, information that is reported, also as below:

Coffe Company soc.coop.arl

with registered office in Via Abruzzo - 66050 San Salvo (CH)

tel. 3338323997



ARTICLE 3 - Conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by CHICCHINI AROMINI to the CLIENT of an e-mail confirming the order. The e-mail contains the data of the CLIENT and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent, and the link to print and store the copy of the present conditions.

The CLIENT undertakes to verify the correctness of the personal data contained herein and to promptly notify CHICCHINI AROMINI of any corrections.

CHICCHINI AROMINI undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.chicchiniaromini.it do not constitute a contractual element, as they are only representative.

CHICCHINI AROMINI undertakes to deliver the goods within 5 working days of the sending by CHICCHINI AROMINI of the e-mail confirming the order to the CLIENT.


ARTICLE 4 - Availability of products

The availability of products refers to the actual availability at the time the CLIENT places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CLIENTS before confirming the order.

Even after sending the confirmation e-mailsent by CHICCHINI AROMINI, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the CLIENT will be informated immediately by e-mail.

If the CLIENT requests the cancellation of the order, terminating the contract, CHICCHINI AROMINI will refund the amount paid within 14 days from the day on which CHICCHINI AROMINI was informed of the customer's decision to terminate the contract.


ARTICLE 5 - Terms of payment

Each payment by the CLIENT can be made only by means of the credit cards indicated on the website www.chicchiniaromini.it, using the Paypal payment method or with cash on delivery.

In case of payment by credit card, the actual charge of the order amount will occur only when the order is complete and ready for shipment.

In case of payment with Paypal, the actual charge will be made upon CHICCHINI AROMINI sending the order confirmation e-mail.

Payments can also be made using a Gift Card and Loyalty Card.

The communications relating to the payment and the data communicated by the CLIENT in the moment it is completed take place on special protected lines. The security of the payment with Credit Card is guaranteed by VBV (Verified by VISA) and SCM (Security Code Mastercard) certifications.


ARTICLE 6 - Prices

All sale prices of the products indicated on the site www.chicchiniaromini.it are indicated in Euro and are inclusive of VAT, where applicable.

Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before payment is made.

The CLIENT accepts the right of CHICCHINI AROMINI to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of the order and indicated in the confirmation e-mail sent by CHICCHINI AROMINI to the CLIENT.

In the event of a computer error, manual, technical or any other kind of error that could result in a substantial change, not foreseen by CHICCHINI AROMINI, of the public sale price, which makes it exhorbitant or clearly ridiculous, the purchase order will be considered invalid and canceled and the amount paid by the CLIENT will be reimbursed within 14 days from the day of cancellation.


ARTICLE 7 - Right of withdrawal

In accordance with the legal provisions in place, the CLIENT has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the goods.

CHICCHINI AROMINI decides to extend the aforementioned term from 14 to 30 days, so it will be possible for the CLIENT to withdraw from the purchase contract up to 15 days following the day of the receipt of products purchased online. In case of multiple purchases made by the CLIENT with a single order and delivered separately, the term of 15 days runs from the date of receipt of the last product.

The CLIENT who intends to exercise the right of withdrawal must inform CHICCHINI AROMINI through an explicit declaration, which can be sent by registered mail or by accessing the "My Orders" section of the "My Account CHICCHINI AROMINI" on the website www.chicchiniaromini.it, with the creation of a computerized practice of return.

The CLIENT may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract, or alternatively transmit the model withdrawal form as per Annex 1, part B, Legislative Decree 21/2014 (not mandatory) whose text is shown below:

Withdrawal form pursuant to Art. 49, paragraph 1, letter h

(complete and return this form only if you wish to withdraw from the contract)

Coffe Company soc.coop.arl

with registered office in Via Abruzzo - 66050 San Salvo (CH)

tel. 3338323997


Herewith I / We (*) notify (*) the withdrawal from my / our (*) contract of sale of the following goods / services (*)

- Ordered (*) / received (*) on

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if this form is sent in hard copy)

- Date

(*) Delete the unused wording option.

In case of exercise of the right of withdrawal, the CLIENT is required to return the goods within 14 days from the day on which he / she informed CHICCHINI AROMINI of his / her wish to withdraw from the contract pursuant to Art. 57 of Legislative Decree 206/2005.

The goods must be returned to CHICCHINI AROMINI, at Via Abruzzo - 66050 San Salvo (CH).

In the case of withdrawal with return of the product at a point of sale, it is not necessary to create the online return procedure.

The direct costs  of returning the products are charged to the CLIENT. The maximum cost is in relation to the shipping method (for withdrawal) chosen by the CLIENT.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, CHICCHINI AROMINI will reimburse the amount of the products covered by the withdrawal within a maximum period of 14 days, including any shipping costs.

As foreseen by Art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, CHICCHINI AROMINI may suspend the reimbursement until the receipt of the goods or until the successful demonstration by the CLIENT that he / she has returns the goods to CHICCHINI AROMINI.

CHICCHINI AROMINI will reimburse using the same payment method chosen by the CLIENT at the time of purchase. In the case of payment made by cash on delivery, and if the CLIENT intends to exercise his right of withdrawal, he will have to provide CHICCHINI AROMINI, by accessing the contact section, the bank details: IBAN, SWIFT and BIC are necessary for the repayment by CHICCHINI AROMINI.

In case of withdrawal for the purchase made with a gift card and loyalty card, the amount will be returned to the CLIENT with a voucher identified with a promotional code that will be sent to the CLIENT's e-mail address, or in case of withdrawal exercised at a point of sale, the amount will be returned with a purchase voucher delivered to the CLIENT.

The purchase voucher will be valid for 2 years and can be used by the CLIENT for subsequent purchases in a single order.


ARTICLE 8 - Legal guarantee of conformity

In case of receipt of products not conforming to orders or defective, the CLIENT has the right to the retrieval without expenses of product conformity by replacing the product. The CLIENT can exercise this right if the defect is reported to CHICCHINI AROMINI within two months of discovery.


ARTICLE 9 - Commercial guarantee

All products presented on the website www.chicchiniaromini.it benefit, as well as the legal guarantee of conformity referred to in the previous article, of a commercial guarantee whose duration is quoted on the product data sheets of the articles.

To use the warranty service, the CLIENT must keep the invoice that can be printed by accessing the "My Orders" section of the "My Account" space.


ARTICLE 10 - Delivery methods

CHICCHINI AROMINI will only accept orders to be delivered in Italy. The products will be shipped via express courier to the address indicated by the CLIENT at the time of order, no later than 5 working days from the date of receipt by the CLIENT of the order confirmation e-mail sent by CHICCHINI AROMINI.


For every order placed on the site www.chicchiniaromini.it, CHICCHINI AROMINI will issue an invoice for the goods shipped. The invoice is available and printable, after the order has been processed, in the "My Orders" section of the "My Account" space of the CLIENT. The invoice will contain the information provided by the CLIENT during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.


ARTICLE 11 - Responsability

CHICCHINI AROMINI assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are dependent on malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.


ARTICLE 12 - Access to the site

The CLIENT has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain the property of CHICCHINI AROMINI and are protected by the intellectual property right.


ARTICLE 13 - Cookies

The website www.chicchiniaromini.it uses cookies. Cookies are electroni files that register information relating to the navigation of the CLIENT in the site (pages visited, date and time of visit, etc) and that allow CHICCHINI AROMINI to offer a personalized service to its clients.


ARTICLE 14 - Wholeness

These General Conditions of Sale are consituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.


ARTICLE 15 - Applicable law and competent court

These General Conditions of Sale are subject to the Italian law.

Any dispute that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CLIENT, if located in the territory of the State.

In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr


General sales conditions updated on 23 December 2016